Shipping policy
Shipping Policy – UniTek
Last Updated: June 2026
At UniTek, we are committed to delivering your cellphone accessories, gadgets, and technology products quickly and securely throughout South Africa.
1. Delivery Areas
We currently deliver nationwide within South Africa. Deliveries are made to physical addresses only. Unfortunately, we cannot deliver to P.O. Boxes. Most South African e-commerce stores use nationwide courier networks and require physical delivery addresses.
2. Order Processing
- Orders are processed within 1–2 business days after payment has been received and verified.
- Orders placed after 14:00, on weekends, or public holidays will be processed on the next business day.
- During promotional periods, sales events, or public holidays, processing times may be slightly longer.
3. Delivery Timeframes
Estimated delivery times after dispatch:
| Area | Estimated Delivery Time |
|---|---|
| Gauteng | 1–2 Business Days |
| Major Centres | 2–4 Business Days |
| Regional Areas | 3–5 Business Days |
| Remote & Outlying Areas | 5–7 Business Days |
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order value.
Free Shipping: Orders over R1,000 qualify for free standard delivery within South Africa.
UniTek reserves the right to update shipping rates without prior notice.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment's progress until delivery.
6. Delivery Requirements
- Someone must be available at the delivery address to receive and sign for the parcel.
- Please ensure that all delivery information provided is accurate and complete.
- Additional delivery charges may apply if a parcel must be re-delivered due to incorrect address information.
7. Damaged, Lost or Missing Parcels
If your order arrives damaged, incomplete, or appears to be lost in transit, please contact us within 48 hours of receiving your shipment.
We will work with the courier partner to investigate the matter and, where applicable, arrange a replacement or refund.
8. Delays Beyond Our Control
While we strive to meet all delivery estimates, UniTek cannot be held responsible for delays caused by:
- Courier service disruptions
- Extreme weather conditions
- Public holidays
- Strikes or civil unrest
- Incorrect delivery information provided by the customer
9. Contact Us
For any shipping-related enquiries, please contact our support team:
Email: info@uniteksa.co.za
We aim to respond to all enquiries within one business day.
Note: Delivery times are estimates only and are not guaranteed. We recommend placing orders early during peak shopping periods to avoid disappointment.